This privacy policy explains how serra-active.store collects, uses, and protects any information that you provide when using this website.
Serra Active is committed to ensuring that your privacy is protected. If we ask you to provide information by which you can be identified when using this website, it will only be used in accordance with this Privacy Policy.
Serra Active may update this policy from time to time by amending this page. You should check this page occasionally to ensure you are happy with any changes.
This policy is effective from: [insert date]
Information We Collect
We may collect the following information:
- Name
- Contact information, including email address
- Demographic information such as postcode, preferences, and interests
- Order details and purchase history
- Information relevant to customer surveys, promotions, or offers
- Technical data such as IP address, browser type, device information, and pages visited
How We Use the Information We Collect
We collect this information to understand your needs and provide you with a better experience, including for the following purposes:
- Internal record keeping
- Processing and fulfilling your orders
- Improving our products and services
- Sending promotional emails about new products, special offers, or updates we think may interest you (only if you have opted in)
- Contacting you for market research purposes—by email or other methods where permitted
- Customising the website based on your preferences and browsing behaviour
- Analysing website performance and user behaviour to enhance customer experience
We will only use your personal information where we have a lawful basis to do so, such as fulfilling an order, legitimate business interests, or where you have given consent.
Security
We are committed to ensuring your information is secure. To prevent unauthorised access or disclosure, we have suitable physical, electronic, and managerial procedures in place to safeguard the information we collect online.
Cookies
We use cookies and similar technologies to personalise content, provide social media features, and analyse website traffic. We may also share browsing information with trusted advertising and analytics partners, such as:
- Facebook.com
- Analytics.google.com
Cookies allow web applications to respond to you as an individual by storing your preferences. We use traffic log cookies to identify which pages are most frequently visited. This helps us tailor the website to customer needs.
Cookies do not give us access to your computer or personal data other than what you choose to share with us.
You can choose to accept or decline cookies through your browser settings.
For more information on cookies, visit: https://www.aboutcookies.org/
Links to Other Websites
Our website may contain links to external websites. Once you leave our site, we do not have control over the content or privacy practices of those websites. We cannot be responsible for the protection of any information you provide while visiting third-party sites. Please review the privacy policies of any external website you visit.
Controlling Your Personal Information
You may restrict or object to the use of your personal information in the following ways:
- Whenever you fill in a form, you will be given the option to unsubscribe from marketing communications.
- If you previously agreed to receive marketing from us, you may withdraw consent at any time by emailing support@serra-active.store.
We will not sell, distribute, or lease your personal information to third parties unless required by law or you give explicit permission.
You may also request:
- A copy of the personal information we hold about you (a “subject access request”)
- That we correct any inaccurate or incomplete data
- That we delete your data where legally permitted
To request this information, please write to us at:
Serra Active
[Insert postal address here]
Email: support@serra-active.store
We will respond in accordance with UK GDPR requirements.
If you believe that any information we hold about you is incorrect or incomplete, please contact us as soon as possible so we can correct it.